Contact Us
If you have a question about any of the casinos reviewed on Casinos Not On Gamstop, a concern about our editorial approach, or simply want to reach the team, this page explains the best way to do it.
We are an independent comparison and review site. We do not operate any gambling services and we have no access to your casino accounts, deposits or personal data held by any operator. For account-specific queries, please contact the casino directly.
How to Reach Us
You can contact the Casinos Not On Gamstop editorial team by email at [email protected]. We aim to respond to all messages within two working days. Emails sent over a weekend or on a UK bank holiday will be picked up on the next working day.
Please include as much relevant detail as possible in your message — for example, which page or casino you are writing about — so we can respond accurately and quickly.
What We Can Help With
- Editorial queries — questions or corrections about a review, rating or piece of information published on the site.
- Factual updates — if a bonus offer, term or condition shown on the site is out of date, let us know and we will verify and update it.
- Affiliate and partnership enquiries — if you represent a casino brand and wish to discuss inclusion on the site.
- Accessibility concerns — if any part of the site is difficult to use, we want to hear about it.
- General feedback — suggestions for topics, questions we have not answered, or anything else about the site.
What We Cannot Help With
Because Casinos Not On Gamstop is an independent review site and not a casino operator, there are several things that fall outside what our team can do:
- Access, close or modify your account at any casino.
- Process or reverse deposits or withdrawals.
- Intervene in a dispute between you and an operator.
- Provide legal or financial advice.
For disputes with a licensed operator, the appropriate route in Great Britain is to raise a formal complaint with the casino's customer support team first, and then escalate to an approved Alternative Dispute Resolution (ADR) service if the matter is unresolved.
Responsible Gambling Support
If you are concerned about your own gambling or someone else's, please do not wait to get in touch with a specialist. Our responsible gambling guidance lists organisations that offer free, confidential support in the UK, including tools that can help you manage or limit your play.
About Our Editorial Independence
Casinos Not On Gamstop earns commission when readers follow links to casinos and register or deposit. That commercial relationship does not determine which sites we recommend or how they are rated — our rankings are based on independent research and editorial criteria. You can read more about who we are and how the site works on our about us page.
All content is reviewed for accuracy. If you believe something published here is factually incorrect, please email us with the detail and a source where possible. We take corrections seriously and will review and update promptly where needed.
Legal and Terms
Use of this site is subject to our terms and conditions. By contacting us you confirm that you are aged 18 or over. Casinos Not On Gamstop is intended for adult audiences in Great Britain only.